CompileCat ("we", "our", or "us") respects your privacy and is committed to protecting the personal data of our users and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and software products, including Convo Chief.
1. Information We Collect
We collect information in the following ways:
- Merchant Data: When you register for CompileCat, we collect your name, business name, email address, phone number, and payment information.
- Integration Data: To operate Convo Chief, we require access to your social commerce platforms (WhatsApp, Facebook, Instagram). We collect API keys, page access tokens, and webhook data necessary for the AI to function.
- End-User (Customer) Data: Convo Chief processes the text, intent, and transactional data of the conversations happening between your business and your customers. This includes names, delivery addresses, phone numbers, and chat logs required to facilitate sales.
- Usage Data: We collect diagnostic and usage data regarding how you interact with our website and dashboard to improve our services.
2. How We Use Your Information
We use the collected data to:
- Operate, maintain, and provide the features of Convo Chief.
- Process transactions and send related billing information.
- Analyze conversation flows to improve our AI models' accuracy and intent recognition (data is anonymized where possible).
- Communicate with you regarding updates, security alerts, and support messages.
- Ensure compliance with our Terms and Conditions and prevent fraudulent activity.
3. Information Sharing and Disclosure
We do not sell your personal data or your customers' data. We may share information with:
- Service Providers: Third-party vendors who provide cloud hosting, payment processing, and underlying Large Language Model (LLM) APIs required to run Convo Chief.
- Platform Partners: Meta (Facebook, Instagram, WhatsApp) as required to send and receive messages via their official APIs.
- Legal Compliance: Authorities if required by law, subpoena, or other legal processes under the jurisdiction of Bangladesh.
4. Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to protect your business data rigorously.
5. Data Retention
We retain Merchant Data for as long as your account is active. End-User conversation data processed by Convo Chief is retained only as long as necessary to fulfill the operational purpose or as configured in your merchant dashboard settings, after which it is securely deleted or anonymized.
6. Your Rights
Depending on your jurisdiction, you have the right to access, correct, or delete your personal data. You can manage most of your data directly through your CompileCat dashboard or by contacting our support team.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this document.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at [email protected].